FAQ
1. About the Brand
What is Isle of Monday?
Isle of Monday is a vintage-only archive featuring rare, designer, archival, and re-designed vintage garments. Our mission is to democratize historically gatekept fashion and make it accessible to a wider audience.
What sizes does IOM carry?
Our archive currently includes sizes 0–12, with size 14 arriving very soon. Availability varies by garment and designer. We are actively expanding our size range and are committed to increasing size diversity across our collection.
Do you have a waitlist?
Yes. Because our pieces are one-of-a-kind and often rented out, you can join the waitlist for an item you're interested in and we'll notify you as soon as it becomes available to rent again.
2. Renting & Sizing
How do I choose the perfect outfit?
Browse our curated edits for inspiration, or DM us on Instagram for personalized styling suggestions.
How do I keep track of the styles I like?
Log into your account and tap the heart on any piece you love. We’ll automatically save it to your personal archive so you can easily reference your favorite styles whenever you need a little inspiration.
How do I make changes to my rental?
If your order hasn’t shipped yet, email us at hello@isleofmondaynyc.com and we’ll do our best to accommodate. Once your order has been dispatched, changes are not possible.
How long can I keep my rental?
Our rental periods are flexible, ranging from as few as 4 days to as long as 4 weeks. Simply select the duration that works best for you, and pricing will fluctuate accordingly.
Can I extend my rental?
At this time, you cannot extend your rental window through the platform. This is a feature we intend to add. In the meantime, please reach out to us at hello@isleofmondaynyc.com, and we will do our best to accommodate your request, provided the garment is not already reserved by another client.
Can I purchase my rental?
No, you cannot purchase your rental after use. However, select rentals are eventually retired and listed for resale on our site at a discount. Previous renters are notified of upcoming sales and given first access to purchase.
Why do you need my phone number?
A mobile number that can receive texts is required to order from Isle of Monday — it's how we keep you posted on the moments that matter: when your rental ships, when it's arriving, and a reminder before your return is due so you can avoid any late fees. For U.S. numbers we use SMS; for international numbers, WhatsApp. Your number is only ever used for these rental updates — never advertising — and we won't share it. Standard message and data rates may apply, and carriers aren't liable for delayed or undelivered messages. If you'd prefer not to share your number, that's completely understandable — we just won't be able to process your rental, as it's how we manage every piece that goes out.
Are there discounts if I rent more than one item?
Not at this time.
What if my rental doesn’t fit?
If your piece doesn't fit, let us know within 12 hours of delivery at hello@isleofmondaynyc.com and send it back within 24 hours using the prepaid return label (or return it in person, for local pickup orders). As long as it's unworn beyond checking fit, you'll receive credit toward a future rental as a discount code, less a $15 restocking fee for each item returned for fit. Since our pieces are one-of-one, we can't send a replacement size — but we're always happy to help you find something else that works.
3. Shipping, Pickup & Delivery
How much does shipping cost?
Shipping is a flat $15 per order and includes your prepaid return label and packaging. Standard delivery takes 2–4 days. Customers in New York City can choose local pickup at checkout instead.
How long does shipping take?
Most rentals arrive within 2 to 4 business days, depending on your location. We recommend scheduling your rental window to begin at least one day before the occasion you intend to wear it.
Can I use a shipping address that’s not my home?
Yes. Rentals can be shipped to any secure U.S. residential address where someone is available to receive packages. Please note that we do not ship to hotels or P.O. boxes.
How does local pickup work?
For orders in New York City, you can now skip shipping and collect your rental from us directly. Local pickup is offered at checkout to customers who'll be in NYC for the full rental period — since you return your piece to us in person (on time or early), you'll need to be in the city through your Return by date. A few things to know before you choose it:
- Pickup and return must both be in person. If you pick your order up, you'll also need to return it to us in person by your Return by date — local pickup orders can't be sent back by FedEx, UPS, DHL or any other carrier.
- No couriers, either direction. Pickups and returns must be handled by you, not a messenger or third-party service.
- Bring a valid photo ID. We check ID at the door to confirm every pickup, so the order needs to be in the name of the person collecting it. Please make sure the name on your order matches your ID before you arrive. Arriving without a valid, matching ID may result in your order being cancelled and refunded, less a processing fee of $15. Working with a stylist or assistant? Get in touch at least 24 hours before your pickup and we'll let you know what's possible.
- Same timing applies. Once you collect your rental, it's in your care until you hand it back to us in person, so keep it safe while it's with you. Your return is due by 6:00 PM ET on your Return by date (earlier in the day, or early in your rental, is always welcome). After 6:00 PM ET that day, the return is considered late, and may be subject to late fees.
- Leave the cleaning and repairs to us. Please don't dry-clean, launder, or repair your rental yourself — not even a small fix. If something spills or a thread comes loose, just return the piece as-is. Our in-house team handles all cleaning and restoration, and treating a vintage piece yourself can do more harm than good.
- We'll coordinate by text. Local pickup runs on text messages — we'll use it to coordinate your pickup and return. You'll need a mobile number that can receive texts to choose this option. These are order-only messages (pickup, return, timing); never advertising.
Can I try on my rental at pickup?
No — pickup is for collection only. Try-ons are reserved for dedicated showroom appointments, where there's time and space to properly see and style each piece. If you'd like to try pieces on, you can book a visit on our Showroom Appointments page. However, due to limited quantity and high demand, there is no guarantee that your desired piece will be available at the time of your appointment.
When can I pick up my order?
Local pickup is available in NYC, Monday through Friday, 10:00 AM to 6:00 PM ET. Pickup isn't available on weekends or holidays, so please plan around our weekday hours; and remember your in-person return is also due by 6:00 PM ET on a weekday.
The carrier says that my package was delivered, but I can’t find it. What should I do?
Check with neighbors, your building’s concierge, or front desk. If it’s still missing, email us at hello@isleofmondaynyc.com right away and we’ll assist you.
4. Garment Care & Cleaning
Will my piece show signs of age?
Possibly, and that's part of the beauty. Every Isle of Monday piece is authentic vintage, so you may notice subtle traces of its history: slight fading, faint marks, fabric irregularities, or a small repair. These characteristics are inherent to vintage and are not considered damage, you'll never be held responsible for pre-existing vintage wear that was present when your rental arrived. Every piece is graded for condition before it's listed, and that score is shown on its product page, so you'll know what to expect before you rent. Once it's yours for the rental, normal wear is on us. Please don't attempt any cleaning or repairs yourself, our in-house team takes care of it. See Garment Care for how we define normal wear.
How does IOM clean garments?
Each garment is professionally cleaned by a specialty cleaner that is eco-friendly and experienced in preserving vintage textiles. Every piece is carefully inspected before returning to the archive.
Am I able to wash or dry clean my items?
No. Do not launder or dry clean your pieces. Cleaning is included with your rental and handled by us. Please do not wash, spot treat, or dry clean garments at home, as it may cause damage.
What happens if I lose or damage an item?
Normal wear and tear, such as loose threads, minor tears, or small stains, is covered by us. Please do not attempt to repair or clean the garment yourself, as we work with specialized restoration and garment care professionals to maintain our collection.
Significant damage may result in a replacement fee of up to three times the garment's full market value. The market value of each item is disclosed on its product detail page.
If your rental item is lost, please contact hello@isleofmondaynyc.com within 24 hours of discovering the loss. We reserve the right to request supporting documentation, including but not limited to a luggage insurance claim number, airline claim documentation, a police report, or other relevant records. Failure to provide requested documentation may result in additional charges.
Can I hem, tailor, or alter my rentals?
Temporary styling adjustments, like using fashion tape, are fine. Permanent or temporary alterations such as hemming or tailoring are not permitted, as each piece must return to the archive in its original form.
5. Returns
What does "Return by" mean?
Your "Return by" date is the day you need to send your rental back — not the day it has to arrive back with us. For shipped orders, it's the date you drop off your package with the carrier listed on your return label (the carrier's scan is what counts, not when it reaches our archive).
For local pickup orders, it's the date you return your piece in person to our designated location by 6:00 PM ET. As long as you drop off — or hand back — by your Return by date, you're on time, even if a shipped return is still in transit afterward.
How do I return my rental?
Every order comes with everything you need for an easy return. Simply follow the steps for your return method.
Shipped orders: Repack your rental in the reusable packaging it arrived in, attach the prepaid return label, and drop it off (or schedule a pickup) with the carrier listed on your label.
Local pickup orders: Place your rental in the bag provided and return it to us in person by 6:00 PM ET on your Return by date. Pickup orders are returned in person only and can't be sent back by carrier.
Please note we're unable to accommodate international returns at this time. If you need to return an item while traveling abroad, contact us at hello@isleofmondaynyc.com and our team will work with you directly to retrieve the item safely.
Can I ship my returns back with another mail carrier?
No. Returns must be shipped using the carrier listed on your return label, so your return is properly tracked and scanned on time.
I accidentally dropped off my return with a different carrier. What should I do?
Email us immediately at hello@isleofmondaynyc.com with any tracking details. We'll do our best to help locate your return, but until it's scanned by the correct carrier listed on your return label, responsibility for the item remains with you.
What happens if I return my rental late?
Late returns incur a fee of $50 per item per day, so we ask that all items be returned promptly to remain available for future reservations. If an item is not returned within 10 days of its due date, we reserve the right to treat it as an unauthorized purchase and charge up to three times its full market value, as disclosed in the product listing. Extended, unauthorized possession of a rental may also result in consequences including but not limited to account restrictions, collection efforts, and the filing of a police report where appropriate.
What if my Return by date falls on a federal holiday?
If your Return by date falls on a federal holiday, or any day your carrier's drop-off location is closed, simply return your rental the next day they're open — you won't be charged a late fee for that shift. Because carrier hours vary by location around federal holidays, we recommend checking your local drop-off spot's hours in advance, and when in doubt, dropping off a day early is always welcome.
If your return is going to be late for any reason, please let us know as soon as possible at hello@isleofmondaynyc.com. Late returns affect the next renter, so keeping us informed is essential.
What happens if my travel is delayed and I can't return my rental on time?
Life happens — but your rental is on a timeline, so if anything comes up while you're traveling that could delay your return, we need to know. A cancelled or missed flight, a travel delay, lost or delayed baggage, a customs hold, or any other disruption — please contact us right away at hello@isleofmondaynyc.com. A late return affects the next person waiting on that piece, so the sooner you tell us, the better. Keep in mind that letting us know doesn't change the fees: late returns are still charged $50 per item per day, and any item not returned within 10 days of its due date may be considered permanently unreturned and charged up to three times its full market value.
I lost my return label or mailer. What should I do?
Email us at hello@isleofmondaynyc.com and we’ll send you a new return label. If you’ve misplaced your mailer, we’ll guide you on how to safely package your items for return.
6. Fees, Refunds & Cancellations
What if I need to cancel my rental?
If you cancel your rental more than 21 days before your delivery date, you will receive a full refund minus a $15 fee. Cancellations within 21 days of delivery will receive an account credit via a gift card minus the $15 fee.