FAQ

Your "Return by" date is the day you need to send your rental back — not the day it has to arrive back with us. For shipped orders, it's the date you drop off your package with the carrier listed on your return label (the carrier's scan is what counts, not when it reaches our archive).

For local pickup orders, it's the date you return your piece in person to our designated location by 6:00 PM ET. As long as you drop off — or hand back — by your Return by date, you're on time, even if a shipped return is still in transit afterward.

Every order comes with everything you need for an easy return. Simply follow the steps for your return method.

Shipped orders: Repack your rental in the reusable packaging it arrived in, attach the prepaid return label, and drop it off (or schedule a pickup) with the carrier listed on your label.

Local pickup orders: Place your rental in the bag provided and return it to us in person by 6:00 PM ET on your Return by date. Pickup orders are returned in person only and can't be sent back by carrier.

Please note we're unable to accommodate international returns at this time. If you need to return an item while traveling abroad, contact us at hello@isleofmondaynyc.com and our team will work with you directly to retrieve the item safely.

Late returns incur a fee of $50 per item per day, so we ask that all items be returned promptly to remain available for future reservations. If an item is not returned within 10 days of its due date, we reserve the right to treat it as an unauthorized purchase and charge up to two times its full market value, as disclosed in the product listing. Extended, unauthorized possession of a rental may also result in consequences including but not limited to account restrictions, collection efforts, and the filing of a police report where appropriate.

If your Return by date falls on a federal holiday, or any day your carrier's drop-off location is closed, simply return your rental the next day they're open — you won't be charged a late fee for that shift. Because carrier hours vary by location around federal holidays, we recommend checking your local drop-off spot's hours in advance, and when in doubt, dropping off a day early is always welcome.

If your return is going to be late for any reason, please let us know as soon as possible at hello@isleofmondaynyc.com. Late returns affect the next renter, so keeping us informed is essential.

Life happens — but your rental is on a timeline, so if anything comes up while you're traveling that could delay your return, we need to know. A cancelled or missed flight, a travel delay, lost or delayed baggage, a customs hold, or any other disruption — please contact us right away at hello@isleofmondaynyc.com. A late return affects the next person waiting on that piece, so the sooner you tell us, the better. Keep in mind that letting us know doesn't change the fees: late returns are still charged $50 per item per day, and any item not returned within 10 days of its due date may be considered permanently unreturned and charged up to two times its full market value.

Email us at hello@isleofmondaynyc.com and we’ll send you a new return label. If you’ve misplaced your mailer, we’ll guide you on how to safely package your items for return.

Not at this time.

If you cancel your rental more than 21 days before your delivery date, you will receive a full refund minus a $9.95 fee. Cancellations within 21 days of delivery will receive an account credit via a gift card minus the $9.95 fee.