FAQ

Your "Return by" date is the day you need to send your rental back — not the day it has to arrive back with us. For shipped orders, it's the date you drop off your package with the carrier listed on your return label (the carrier's scan is what counts, not when it reaches our archive).

For local pickup orders, it's the date you return your piece in person to our designated location, by 6:00 PM ET on weekdays or 5:00 PM ET on Saturdays. As long as you drop off — or hand back — by your Return by date, you're on time, even if a shipped return is still in transit afterward.

Every order comes with everything you need for an easy return. Simply follow the steps for your return method.

Shipped orders: Repack your rental in the reusable packaging it arrived in, attach the prepaid return label, and drop it off (or schedule a pickup) with the carrier listed on your label.

Local pickup orders: Place your rental in the bag provided and return it to us in person on your Return by date, by 6:00 PM ET on weekdays or 5:00 PM ET on Saturdays. Pickup orders are returned in person only and can't be sent back by carrier unless another return method has been arranged with our team in advance.

Please note we're unable to accommodate international returns at this time. If you need to return an item while traveling abroad, contact us at hello@isleofmondaynyc.com and our team will work with you directly to retrieve the item safely.

For orders picked up in New York City, your rental must also be dropped back off to us in person unless another return method has been specifically arranged with our team in advance. By choosing local pickup, you’re agreeing to be in NYC by your Return by date and to return your piece directly to us at the Isle of Monday showroom. A few things to know before you choose it:

• If you pick it up, you drop it off. Unless otherwise specifically arranged with our team, all locally picked-up orders must be returned to us in person by your Return by date. Please don't ship a locally picked-up order back via a carrier or courier without prior approval.
• No couriers or messengers. Pickups and drop-offs must be handled by you, not an Uber, messenger, stylist, assistant, or other third-party service, unless specifically approved by our team in advance. Many of our pieces are extremely valuable, so we require a direct handoff in both directions.
• Bring a valid photo ID for pickup. We check ID at the door to confirm every pickup, so the order needs to be in the name of the person collecting it. Please make sure the name on your order matches your ID before you arrive. Arriving without a valid, matching ID may result in your order being cancelled and refunded, less a $15 processing fee. Working with a stylist or assistant? Get in touch at least 24 hours before your pickup at hello@isleofmondaynyc.com to share approval of the individual picking up on your behalf. Make sure they bring an ID.
• Your return is due during store hours on your Return by date. Rentals must be handed back to our team by 6:00 PM ET on weekdays and 5:00 PM ET on Saturdays. You’re always welcome to return your rental earlier; however, early returns do not qualify for a refund or credit for any unused days in your rental period. Returns received after the applicable deadline are considered late and may be subject to late fees.
• Keep your rental in your care until it reaches us. Your piece remains your responsibility from the moment you collect it until it has been handed directly back to our team. Please don't leave rentals unattended outside our showroom, with building staff, or anywhere else for us to collect later.
• Leave the cleaning and repairs to us. Please don't dry-clean, launder, or repair your rental yourself; not even a small fix. If something spills or a thread comes loose, just return the piece as-is. Our team handles all cleaning and restoration, and treating a vintage piece yourself can do more harm than good.
• We'll coordinate by text. Local pickup and drop-off runs on text messages; we'll use them to coordinate your pickup, return, and timing. You'll need a mobile number that can receive texts to choose this option. These are order-only messages; never advertising.

No. Returns must be shipped using the carrier listed on your return label, so your return is properly tracked and scanned on time.

Email us immediately at hello@isleofmondaynyc.com with any tracking details. We'll do our best to help locate your return, but until it's scanned by the correct carrier listed on your return label, responsibility for the item remains with you.

Late returns incur a fee of $50 per item per day, so we ask that all items be returned promptly to remain available for future reservations. If an item is not returned within 10 days of its due date, we reserve the right to treat it as an unauthorized purchase and charge up to three times its full market value, as disclosed in the product listing. Extended, unauthorized possession of a rental may also result in consequences including but not limited to account restrictions, collection efforts, and the filing of a police report where appropriate.

If your Return by date falls on a federal holiday, or any day your carrier's drop-off location is closed, simply return your rental the next day they're open — you won't be charged a late fee for that shift. Because carrier hours vary by location around federal holidays, we recommend checking your local drop-off spot's hours in advance, and when in doubt, dropping off a day early is always welcome.

If your return is going to be late for any reason, please let us know as soon as possible at hello@isleofmondaynyc.com. Late returns affect the next renter, so keeping us informed is essential.

Life happens — but your rental is on a timeline, so if anything comes up while you're traveling that could delay your return, we need to know. A cancelled or missed flight, a travel delay, lost or delayed baggage, a customs hold, or any other disruption — please contact us right away at hello@isleofmondaynyc.com. A late return affects the next person waiting on that piece, so the sooner you tell us, the better. Keep in mind that letting us know doesn't change the fees: late returns are still charged $50 per item per day, and any item not returned within 10 days of its due date may be considered permanently unreturned and charged up to three times its full market value.

Email us at hello@isleofmondaynyc.com and we’ll send you a new return label. If you’ve misplaced your mailer, we’ll guide you on how to safely package your items for return.